Context of COVID-19
Following the measures decreed by the government of Quebec to stop the progression of COVID-19, the Secretariat for International Adoption (SAI) has implemented certain measures.
SAI staff are currently engaged in essential activities and are supporting the health network.
In this context, the usual response time for web requests cannot be respected. For general requests for information or for searches into origins, these requests will be processed according to our capacities. If your situation is urgent, please contact us at 514-873-5226.
Thank you for your understanding.
International adoption raises many questions. However, an initial phone conversation often makes it possible to answer them.
If you would like to contact us by email, in addition to the required fields, please indicate
- the subject of your inquiry;
- the best time to contact you during the day.
An employee at the Secrétariat à l’adoption internationale (SAI) will then get in touch with you.
* Required field
Secrétariat à l’adoption internationale
Ministère de la Santé et des Services sociaux
201, boulevard Crémazie Est, bureau 1.01
Montréal (Québec) H2M 1L2
Monday to Friday: 8:30 a.m. to 4:30 p.m.
Montréal area: 514 873-5226
Toll-free within Québec: 1 800 561-0246
Filing a complaint against a certified body
To file a complaint against a certified body or express your dissatisfaction with its services, contact the SAI.
You need to speak with the person responsible for processing complaints, whether by phone, email or mail.
The principles and rules applicable in this regard are found in the Politique administrative du Secrétariat à l’adoption internationale en matière de traitement des plaintes à l’égard des services fournis directement aux citoyens par les organismes agréés œuvrant en adoption internationale (French only).
Filing a complaint against the SAI
If you are dissatisfied with services received from the SAI, you can contact the person responsible for processing complaints at the ministère de la Santé et des Services sociaux.
Consult the Service statement for the procedure to follow.