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The SAI has become the SASIE

Since October 25, 2022, the Secrétariat à l’adoption internationale (SAI) has changed its name for the Secrétariat aux services internationaux à l’enfant (SASIE). For more information, see the News section of our website.

Contact us

International adoption raises many questions. However, an initial phone conversation often makes it possible to answer them.

Form email

If you would like to contact us by email, in addition to the required fields, please indicate

  • the subject of your inquiry;
  • the best time to contact you during the day.

An employee at the Secrétariat à l’adoption internationale (SAI) will then get in touch with you.

* Required field

SASIE contact information

Address

Secrétariat aux services internationaux à l'enfant
Ministère de la Santé et des Services sociaux
201, boulevard Crémazie Est, bureau 1.01
Montréal (Québec)  H2M 1L2

Phone

Monday to Friday: 8:30 a.m. to 12 p.m. - 1 p.m. to 4:30 p.m.
Montréal area: 514-873-5226
Toll-free within Québec: 1-800-561-0246

Fax

514-873-1709

Filing a complaint

The Secretariat for International Services to the Child (SASIE) deals with complaints about:

  • Accredited organizations (AOs)
  • SASIE staff members
  • SASIE file processing

* Anonymous complaints are not considered.

Your input is important to SASIE both to improve services and to build relationships with all clients. To make sure your voice is heard, the public and partner relations advisor will support and guide you through the procedure. She will treat you with respect and professionalism. Please be assured that your file will be treated fairly and kept confidential.

All members of the SASIE team agree on the importance of service quality and of relationships with the public and our partners. Do not hesitate to raise any concerns you may have with the professional in charge of your file.

Complaints processing

Your complaint will be processed in accordance with the commitments set out in the Service Statement by the Ministère de la Santé et des Services sociaux Lien externe, une nouvelle page s'ouvrira..

Which types of complaints will be referred to other authorities?

After preliminary processing of your complaint, the public and partner relations advisor may refer you to one the following:

  • The Québec Ombudsman Lien externe, une nouvelle page s'ouvrira. if your complaint concerns a decision (e.g., rejection for ineligibility) or a SASIE process (e.g., calling the entirety of the procedure into question)
  • Commission des droits de la personne et des droits de la jeunesse Lien externe, une nouvelle page s'ouvrira. (CDPDJ) if your complaint is about discrimination
  • The CISSS (Centre intégré de santé et de services sociaux) or CIUSSS (Centre intégré universitaire de santé et de services sociaux) in charge if the complaint is about a Director of Youth Protection (DYP)
  • The person’s professional order, if the complaint concerns an appointee.

File a Complaint

By email: service.clientele.sasie@msss.gouv.qc.ca

By phone:

Monday to Friday, 8:30 a.m. to noon and 1 p.m. to 4:30 p.m.
Montréal area: 514-873-5226
Toll-free in Québec: 1-800-561-0246

By fax: 514-873-1709

By mail:

Secrétariat à l’adoption internationale
Ministère de la Santé et des Services sociaux

À l’attention du service à la clientèle
201, boulevard Crémazie Est, bureau 1.01
Montréal (Québec)  H2M 1L2